Large corporations are losing consumer trust and employee morale due to the lack of one major trait — empathy. In this guide, you’ll discover actionable practices to encourage communication and collaboration among employees.

You’ll learn how to:

When you implement these practices, you’re putting the focus back on humans, which not only improves customer satisfaction, but employee experience as well.

One of the tech industry's brightest stars, Maëlle Gavet has been named a Young Global Leader by the World Economic Forum, one of Fortune's 40 Under 40, one of the Most Creative People in Business by Fast Company and was fifth among Time magazine's List of the Top 25 'Female Techpreneurs'. After six years as a Principal at the Boston Consulting Group she went on to become CEO of, Russia's largest e-commerce site, and executive VP of operations of the Priceline Group, the largest online and travel agency in the world which includes brands like OpenTable, Kayak, and

Most recently Gavet was Chief Operating Officer at real estate platform Compass, valued at over $6bn. She has spoken regularly at the leading technology industry events and her writing has appeared in Wired, the Harvard Business Review, the World Economic Forum, Fast Company and Fortune magazine. Trampled by Unicorns is her first book. 
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Drive growth through human connection

  • Understand empathy as an individual responsibility
  • Restructure key processes to reflect a people-driven environment
  • Give constructive, empathetic feedback